735 East Avenue Hilton | New York, 14468 | Phone: (585) 392-7100 | Fax: (585) 392-4017
Customer satisfaction is our number one priority. If for any reason you are not satisfied with the product or products, FuneralTech will offer an exchange or full refund (less shipping charges) within 30 days of order. Please observe the following procedures:
You must notify us within 30 days by email (firstname.lastname@example.org) or by phone
(1-800-480-6467) prior to returning the merchandise.
All returns must be in new condition and in original packaging with packing slip enclosed. Your order number and name must be included.
Buyer is responsible for return shipping charges. For your security, returns should be made through a carrier that offers insurance. FuneralTech is not responsible for lost or damaged items in transit.
All requests for refunds due to damaged/defective products must be made within 10 days of order.
Free Shipping Specials: If you return an item that had free shipping included, the actual shipping costs will be deducted from your refund.
Personalized items cannot be returned for a credit or a refund
Food items cannot be returned for a credit or a refund
The shipping return address is:
Contact us at 1-800-480-6467 and we will set you up with the closest place to return the product or products.
Returning Incorrect Items:
We strive for 100% order accuracy but occasionally we may make a mistake. If you received the wrong item or are missing an item, please notify us within 5 days so we may resolve the problem.
Problems, Questions, Concerns:
If you have any questions regarding our policies or an order, please contact us.
Email is the best method to reach us. We check our emails frequently throughout the day and should respond that day or the next business day.
No sales tax is charged in the United States.
Most in-stock orders are processed, packed and ready for shipping within 1-2 business days after receiving the order. Exceptions to the shipping dates are noted on the product pages.
Where We Ship To:
48 Contiguous United States
Sorry, at this time we do not ship to Alaska, Hawaii, or APO/FPO locations
Shipping Method/Delivery Times:
Every effort is made to keep shipping costs to our customers as low as possible, which is why USPS Priority Mail is our chosen provider. Most merchandise is delivered within 2-3 business days after processing the order. These are approximate timelines since USPS does not guarantee shipment times.
Heavier items or large boxes may ship through UPS, FedEx, or Parcel Select. Once the order is processed, shipping times with UPS, FedEx, and USPS Parcel Select are generally between 3-7 business days, depending on the location.
If you need to rush an order, please contact us and we will make every effort to accommodate your request.
Orders placed on a Saturday, Sunday, or holiday will be processed the next business day.
Personalized and custom orders may take up to 3 weeks before shipping.
Please double check all shipping addresses. If an order is returned to us because of an incorrect/insufficient shipping address, buyer will be refunded the cost of the product, less shipping charges. If the buyer wishes to reship the item, additional shipping charges will apply.
FuneralTech calculates your shipping charges based on the total weight of your package.
If you would like to know what your shipping costs will be prior to entering your billing information, place the item in your shopping cart.
Shipping Order to a Different Address:
If you would like to place an order and ship it to an address that is different than the billing address, please enter that address in the Shipping Information section during check out. No billing information will be included with the item. Gift note messages are available for most items.
Orders that contain both items from our inventory and items that are sent directly from the manufacturer will be sent to the customer in separate shipments. Note: You will not incur separate shipping charges.
You may cancel your order before it has been shipped and receive a full credit. Exception: custom orders cannot be cancelled once they have been processed.
If your order has already shipped, it cannot be cancelled. Please follow the Return Policy.